Booking Terms and Conditions
Booking Conditions
Please note that Cornwall Uncovered is acting as an ‘Agent’ in the booking of on behalf of JP Mustill and F Mustill (hereafter referred to as “the Owner” or “the Owner”. The Owner of the property is responsible for your stay and is the ‘Principal’ in this agreement. Customers renting property through Cornwall Uncoveeredf are referred to as the Guest. The rental arrangements are made by Cornwall Uncovered, on behalf of the Owners and the contractual relationship is directly between the Owners of the property and the Guest.
1. Booking and payments
1.1 The dates of your booking will be held upon payment of a non-refundable deposit or payment in full. Deposits are only payable when booking more than 10 weeks in advance of your check in date. Any booking less than 10 weeks in advance of your check in date must be paid in full immediately.
1.2 On receipt of the deposit, a booking confirmation will be sent to you within 24 hours in the case of email and seven working days in the case of post, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible..
1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.
2. Cancellation
2.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
2.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid) and the balance being returned to you.
2.4 Cancellation insurance is available but will be a third party arrangement and not involve The Wharf or the owner in any way.
3. Alteration
3.1 Alterations to your booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations will incur a £30 administration fee and are subject to availability and at the discretion of The Wharf on behalf of the owner of the property.
3.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
4. Complaints
In the event that you have any complaint about your stay, please notify the Owner of the property as soon as possible and they will use all reasonable endeavours to resolve the issue.
5. Pricing
Prices on the website are not binding, but costs stated in any booking confirmation email you receive from The Old Barn will be honoured as shown and will include all VAT and any charges.
6. Information
Information on the website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.
7. Liability
7.1 Cornwall Uncovered accepst no liability for accident, loss of property or personal injury whilst on your stay.
7.2 Cornwall Uncovered will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental unless The Wharf is responsible. In addition, the Owners and Cornwall Uncovered accepts no liability for loss of or damage to the Guest’s possessions on the Owners’ property or land.
7.3 Nothing in these conditions excludes or limits the liability of Cornwall Uncovered or the Owners:
a. for death or personal injury caused by Cornwall Uncovered or the Owners negligence
b. for any matter which it would be illegal for Cornwall Uncovered or the Owners to exclude or attempt to exclude their liability
8. Pets
Pets are only permitted with the prior consent of the Owners and where pets are permitted they are to be kept under control. Pets must not be left in the Property unsupervised as this could result in damage to the Property and distress to the animal(s). A weekly charge will be made for each pet.
9. VAT
Many of the Owners of properties in the Cornwall Uncovered portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable the tax is included in the weekly rent.
10. The Holiday
The Guest has the right to occupy the Property for a holiday only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).
11. Breach of Contract
11.1 If there is a breach of any of these conditions by the Guest or any of their party, the Owners or Cornwall uncovered reserve the right to re -enter the Property and end the holiday and ask the Guest and their party to leave.
11.2 Ending the Holiday by either the Owners or Cornwall Uncovered or the Guests does not affect that party’s other rights and remedies.
12. Governing Law and Jurisdiction
Any dispute will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.
13. Authority to Sign
The person who signs the Booking Form certifies that:
a.he or she is authorized to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
b.the signatory is over eighteen years of age;
c.they agree to take responsibility for the party occupying the property, and to notify The Wharf if they are not a member of the party.
14. Discrepancies
In case of a discrepancy between these Booking Conditions and any other literature these conditions shall prevail.
15. Validity clause
In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.